Conditions of payment & travel
Publisher and package organiser: Gotland Promotion AB
Minimum age for bookings
The minimum age for making bookings/signing agreements with us is 18. For group accommodation, at least two people must be 18 or older, unless a higher age limit is specified on the confirmation. ID must be presented on arrival. The minimum age is a requirement for access to the accommodation.
Deposits and final payment
• Reservations booked more than 38 days before arrival require a down payment of 10% of the price, paid immediately to GPAB on booking. Invoicing and booking fees and cancellation insurance, if ordered, will be charged in addition to the deposit.
• For reservations made more than 28 days before arrival, final payment must be received by GPAB 28 days before arrival.
• For reservations made later than 28 days before arrival, final payment must be received by GPAB immediately.
GPAB must receive payment no later than the date on the confirmation. Final payment must be received by GPAB no later than 28 days before arrival.
Cancellation insurance
Can only be taken out at the time of booking. Cancellation insurance applies to all persons named in the booking. Cancellation insurance applies only in connection with presentation of a doctor's certificate. If the customer chooses to make use of cancellation insurance, all the persons on the booking are cancelled. No partial refund can be given if other people choose to make use of the journey.
EUR 33 per booking.
Cancellation charges
(When cancellation insurance has not been taken out or does not apply.)
28 days or more before arrival: 10% of the total cost (deposit)
27-12 days before arrival: 25% of the price
11 - 2 days before arrival: 50%
1 - 0 days before arrival: 100%
Cancellation insurance and change, invoicing and booking fees are non-refundable.
Costs of alterations
EUR 18 per booking and occasion. Additional costs for changing travel tickets may be charged in addition to this fee.
Conditions of transfer
Transfer of accommodation and services provided can be made before the day of departure, in cases of transfer of boat and air tickets, where permitted by the carrier’s terms. The carrier must be informed of the person to whom transfer has been made.
Deposit, interest on overdue payments
We apply a deposit of EUR 15 on bookings through our call centre +46 (0)771-22 33 00. No deposit is charged for bookings over the Internet. Deposits paid late can mean that the booking is cancelled. For payment after the due date, interest on overdue payments and a reminder fee are charged.
Invoice charge
A surcharge of EUR 8 applies when you pay by invoice. No charge is applied for e-mail invoices. You can only request an invoice when you book via our call centre.
Travel tickets
Changes and cancellations of travel tickets must be made directly to GPAB on phone +46 (0)771-22 33 00. Besides this, the transport company’s terms and conditions apply. A boat ticket with Destination Gotland in a package booking can be changed up until 28 days before departure.
Force Majeure
In cases where the journey cannot be undertaken because of an impediment outside the control of the organiser, which the organiser could not reasonably be expected to have anticipated when the contract was undertaken, and whose results the organiser could not reasonably have avoided or overcome, the organiser is free from liability for damages or other sanctions. The same applies if the cancellation of the journey is caused by someone the organiser has retained or someone else at an earlier stage.
We assume no liability for legislative and price changes that are outside our control.
CONDITIONS FOR TRAVEL BY BOAT
Mini Price, Flexi and Flexi Plus
are three ticket options with different surcharges and terms. You can choose different ticket options for the outbound and return trips. All ticket options can be booked right up until departure. You cannot switch to a different ticket option after your booking is complete.
Mini Price ticket / Everyone + The Car ticket - Travel terms:
Your ticket is not changeable or refundable. Additional bookings (does not apply to the everyone + the car ticket) and passenger name changes are permitted. Additional bookings are subject to the prices valid at the time of the additional booking. When cancelling extra services (such as boat bus tickets) no less than two hours before departure you will be refunded everything but a 50 kronor service fee.
Flexi Ticket - Travel terms:
The ticket can be changed up until two hours before departure. Within three months of the original travel date you can change the ticket to another route, date, departure time or comfort class. The outward or return journey can only be booked in full; it cannot be divided up into different departures. A ticket that is not used within three months of the original travel date expires. Changes are subject to the prices that apply at the time of the change. If you change to a more expensive option you must pay the difference. If you change to a less expensive option the difference is not refunded. Tickets that are not changed in time (no later than two hours before departure) expire and cannot be used at a later time. Additional bookings and passenger name changes are permitted. Additional bookings are subject to the prices valid at the time of the additional booking. When cancelling extra services (such as boat bus tickets) no less than two hours before departure you will be refunded everything but a 50 kronor service fee.
Flexi Plus ticket - Travel terms:
The ticket can be changed up until two hours before departure and is refundable if cancelled no less than two hours before departure. Within three months of the original travel date you can change the ticket to another route, date, departure time or comfort class. The outward or return journey can only be booked in full; it cannot be divided up into different departures. Changes are subject to the prices that apply at the time of the change. If you change to a more expensive option you must pay the difference. If you change to a less expensive option the difference is refunded (except for the Flexi Plus surcharge). When cancelling all or parts of a ticket you will be refunded (except for the Flexi Plus surcharge). Tickets that are not changed or cancelled in time (no later than two hours before departure) expire and cannot be used at a later time or refunded. Additional bookings and passenger name changes are permitted. Additional bookings are subject to the prices valid at the time of the additional booking. When cancelling extra services (such as a boat bus ticket) no later than two hours before departure, you will receive a refund.
Check-in
Check-in opens 90 minutes to 2 hours before departure. When you pass check-in, you show your travel tickets, any discount card and/or identification. At check-in you are given a seat reservation with your seat preference and also reclining chair or cabin number. On request, you may need to show your seat reservation, so please have this available during the journey.
Those of you who are travelling without vehicles must be at check-in no less than 30 minutes before departure time. Check-in closes 15 minutes before departure. Those of you who are travelling with vehicles should be at check-in no less than 45 minutes before departure time. Check-in closes 15 minutes before departure. Groups must be at check-in at least 1 hour before departure.
If you do not keep to these deadlines, your seat will be regarded as cancelled and can be transferred to another traveller.
Cancellation
If you do not intend to use your booked journey, cancel the ticket as soon as possible at our booking centre, phone +46 771 22 33 00 (automated menu).
Personal information at booking
According to the Swedish Maritime Administration, the shipping company must in its passenger lists state name, birth date, nationality and any functional disorder. This applies to all passengers.
Divergences
Divergences from the route list can arise in connection with military transports, because of repairs to the ships, delays or rerouting as a result of weather and wind or other circumstances over which the shipping company has no control. The shipping company is not responsible for damages or other consequences which may arise from this. Offers of re-booking, without an administration fee, may be made between ships.
Disclaimer of liability
We assume no liability for any changes of times, prices, conditions of payment and discount decided during the period of validity of the route list. |
