Conditions of payment & travel
These general conditions apply between Gotland Promotion AB (GPAB) and those who personally or through a third party sign an agreement with GPAB as defined in the confirmation. The contract can be for accommodation, transport, purchase of other products and services, or a combination of these.
Who is responsible?
The responsible organiser is Gotland Promotion AB, Färjeleden 3, SE-621 58 Visby. Phone: +46 (0)771-22 33 00. Corporate registration no.: 556496-2214.
Special conditions may apply for travel on regular means of transport. The booking office is responsible for ensuring that you are informed about these at booking, that you receive the necessary travel documents, and that you are informed about all important changes affecting your booking. If the products are booked with retailers, it is the responsibility of the retailer to ensure that the conditions and payment routines of the organiser are followed by their client.
When does my booking become binding?
A booking becomes binding as soon as GPAB confirms it and you pay the agreed deposit (or the entire amount of the booking) within the agreed time period.
What, when and to whom do I have to pay?
You have to pay the published price for the booking plus or minus such changes in taxes and transport costs that have occurred since the publication of the programme. The timing and recipient for the payment are stated in the Special Conditions.
What happens if I do not pay on time?
GPAB will not send a reminder of an unpaid deposit. The booking will be cancelled if GPAB has not received the deposit by the due date on the confirmation. If you have paid the deposit, one reminder will be sent of the remaining amount. The reservation will be cancelled if GPAB has not received the final amount by the date on the confirmation. Failure to pay on time will be considered a cancellation and the cancellation regulations will apply.
What applies if I want to cancel?
You can cancel by phoning the GPAB call centre on: +46 (0)771-22 33 00 or by e-mail: bokning@gotlandpromotion.se. Cancellations only apply after confirmation has been received from GPAB. If there are other opportunities for cancellation, this is clear from the Special Conditions below. In cases of cancellation, charges apply according to the Special Conditions. Note: A changed arrival or departure date counts as a cancellation.
What applies if I just want to change something?
If parts of a booking can be changed, the cost is stated in the Special Conditions. Note: A changed arrival or departure date counts as a cancellation.
But what if something happens to me?
You can protect yourself against cancellation charges by purchasing cancellation insurance. For prices, see under Special Conditions. With cancellation insurance you can cancel up to 24 hours before the departure without paying any other fee than the administration charge of 5% on the price of the booking, though a maximum of SEK 200 if the following occurs (for later cancellations the full fee is payable):
a. death, illness or accident of a serious nature, which has affected you yourself, your spouse, partner, your or your spouse/partner’s parents, your children, siblings or fellow traveller.
b. call up to military service, or civil defence.
c. some serious occurrence outside your own control, for example, a major conflagration or flood at your place of residence, which results in it not being possible for you to retain your booking. You must then substantiate this impediment with a certificate from a doctor, the authorities or an insurance company. Certificates submitted later than 7 days after the date of cancellation are not taken into consideration. Fees for cancellation insurance, changes and the deposit are not reimbursed.
What happens if something goes wrong?
If all or part of your booking cannot be provided according to the booking confirmation and if no alternative arrangements can be made, where the differences compared with what you have booked are so small as to be insignificant for you, e.g. a hotel or cottage in the same class, then you have a right to cancel. Then you will get back everything you have paid out, with a deduction for the value of any parts of the booking you have already used. If a transport service or event that was included in the booking is cancelled at short notice, then reimbursement will only apply to the cancelled event/transport service. If you have a complaint, you must inform us of this within 3 days of your day of arrival. Faults occurring during your stay should be reported immediately. This should be done in the first instance to the hotel or cottage proprietor. If you have neglected to seek redress during the period of rental, and therefore not given the hotel/proprietor the opportunity of correcting any deficiencies, then you cannot retrospectively demand compensation. If, nevertheless, you are not satisfied with the compensation/reimbursement, you should communicate this in writing by at the latest 60 days after departure.
What happens if the organiser and I cannot reach an agreement?
Approach us directly with any complaints. If we do not agree, you can turn to the National Board for Consumer Complaints (Allmänna Reklamationsnämnden). This Board has an impartial Chair and representatives of travel organisers and consumers. The address of the board is: Box 174, S-101 23 Stockholm, Sweden.
As the organiser, we are responsible for ensuring that:
• You receive written confirmation of your booking.
• You receive documents and other details in good time.
• The services you bought agree with the description. We are not responsible for promises that the owner or his representative might have made to you directly without our knowledge, and which we do not know about. (If you agree to anything that is not covered by the organiser’s contract, ensure that you get this in writing, signed by the owner or their representative).
• You are informed about all the important changes affecting your booking.
• You have access to the cottage/apartment from the time stated on the booking confirmation.
• If you are not satisfied with all or parts of the booking, then you should approach us.
What are my responsibilities?
• You are responsible for checking your booking confirmation as soon as you receive it. Any mistakes must be pointed out immediately. Any commitments on the part of booking staff that are of vital importance to you should be noted down in the travel documents for reference.
• You must follow the regulations, instructions and provisions that apply to the cottage/flat, means of transport etc. Note: It is usually private homes being rented out. You are personally responsible for any damage occurring to the property and its fixtures and fittings as a result of carelessness on your part or that of a member of your party. You may not use the cottage/apartment for anything other than what was agreed in the booking (usually recreation) and you must not allow more people to spend the night in the cottage/apartment or on the plot than you stated in the booking. All persons should be listed at the time of booking – we assume that a maximum of one child under 2 years of age will not have a bed to themselves, unless stated otherwise.
• If complaints of annoying behaviour are reported to the proprietor he has the right immediately to evict the tenant if there is no improvement immediately after their being told of this. The same rules apply where more people are staying than the number allowed for the property. In neither case will reimbursement be made for the remainder of the rental period; on the contrary, you as the guests are responsible for reimbursing the landlord any costs incurred as a result of the above.
• If you have any complaints about a property, you should in the first instance contact the proprietor, so that any unclear points can be clarified during your stay.
• At the time of booking, you should state whether you suffer from any type of allergy so that we as agents have the opportunity of finding the right property for you. N.B. It is stated in the description of the property if household pets/smoking are not allowed. We cannot guarantee that the object has been free of pets and smoking shortly before your arrival.
• You must clean before leaving unless another agreement is reached. If no cleaning has been done, a cost of at least SEK 1,000 will be charged.
• We are not liable for legislative or price changes that are outside our control.
OTHER
The check-in and check-out times are specified on the confirmation. Unless specified in the confirmation, the price of accommodation does not include cleaning, bed linens, towels, a child’s bed, high chair, toilet paper etc. Remember to bring what you need!
THE PERSONAL DATA ACT
By paying, you agree to GPAB’s handling your personal data. The purpose of this is to allow the customary guest administration, to ensure that GPAB has access to reliable personal documentation in the event of an accident, to fulfil the terms of the cancellation guarantee and to administer and handle any damages incurred. The data may also be used to inform you about insurance and payment services and travel-related offers. The guest may also be contacted for market surveys.
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